Conditions for returns.
You can return you order, or a part of your order within 30 days after receiving your delivery.
MOUMINA only accepts returns if the products are in their original condition. Mening, Returned items must be unworn, unwashed and undamaged and sent back in their original packaging, with all tags attached.
You may use any shipper you like, but we highly recommend purchasing tracking and/or insurance, as MOUMINA cannot be responsible for lost return shipments. Return costs are at your own expense. Once we receive your package, please allow us up to 14 days for processing. An email notification will be sent when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order.
Address for Returs:
Street: Wilderen 274
Zipp code: 4817VK
Country: the Netherlands
MOUMINA excludes the following products from the right of withdrawal:
- SALES items are excluded from withdrawal; the Consumer has the right to exchange the product and will receive a voucher which is valid for a limited time.
- HIJAB & HIJAB CAPS, In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and hijab caps.
- In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, hijab pins and all jewellery) have a strict no refunds/exchange policy.
- Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a Consumer’s individual choice or decision or which are intended for a specific person.
For the full list, please see our Terms and Conditions